Refunds

To request a refund, please fill out the form below.

For more information about our refund policy, please visit this page. If you have any questions or concerns, do not hesitate to contact us.

Refunds can only be processed more than 30 minutes after purchase. If you are recieving an error when trying to process a refund, confirm that more than 30 minutes have passed since you purchased your tickets.

Please note:

  • Refunds are issued to the original form of payment
  • The same card used for purchase is required
  • Online convenience fees are non-refundable
  • American Express refunds must be completed in person or by submitting a request
Are you a loyalty member? Please sign in before requesting a refund.

Other locations

City Center photo

City Center

6000 Bollinger Canyon Rd
Suite 2300
San Ramon, CA 94583
925-664-0069
Fashion Island photo

Fashion Island

999 Newport Center Dr
Newport Beach, CA 92660
949-281-0069
La Jolla photo

La Jolla

Liberty Station photo

Liberty Station